Metro Jetting Website: metrojetting.com.au 1/1/2026

1. Introduction

Metro Jetting (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit metrojetting.com.au (the “Website”) or use our services.

We are committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We may collect the following types of information:

a) Information you provide to us

Name, phone number, email address, and postal/service address
Property details relevant to a quote or job (e.g. site access, type of service required)
Payment and billing details
Correspondence you send us (emails, enquiry forms, phone call notes)

b) Information collected automatically

IP address, browser type, device information
Pages visited, time spent on the Website, referring website
Cookies and similar tracking technologies (see Section 6)

c) Information from third parties

Information from lead-generation platforms, review sites, or referral partners, where you have interacted with our business through them
3. How We Use Your Information

We use personal information to:

Provide quotes, schedule bookings, and deliver our jetting/plumbing and drainage services
Communicate with you about your enquiry, booking, or job (including SMS and email reminders)
Process payments and maintain business records
Respond to enquiries, complaints, or feedback
Improve our Website and services
Send marketing communications (only with your consent, or as otherwise permitted by law), which you can opt out of at any time
Comply with legal and regulatory obligations
4. Disclosure of Information

We may disclose your personal information to:

Employees, contractors, and subcontractors engaged to carry out or support our services
Payment processors and accounting software providers
IT service providers and website/hosting providers
Professional advisers (e.g. accountants, insurers) where reasonably necessary
Government or regulatory bodies where required by law

We do not sell your personal information to third parties.

5. Overseas Disclosure

Some of our service providers (for example, cloud hosting, email, or booking software providers) may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure such providers protect your information consistently with the Australian Privacy Principles.

6. Cookies and Tracking

Our Website may use cookies and similar technologies to:

Remember your preferences
Analyse Website traffic and usage (e.g. via Google Analytics)
Support advertising and remarketing (e.g. via Google Ads or Meta Pixel), where applicable

You can control or disable cookies through your browser settings. Disabling cookies may affect the functionality of the Website.

7. Data Security

We take reasonable technical and organisational steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this Policy, or as required by law (including tax and business record-keeping obligations).

9. Access and Correction

You have the right to request access to, and correction of, the personal information we hold about you. To make a request, contact us using the details in Section 12. We will respond within a reasonable timeframe and may need to verify your identity before releasing information.

10. Complaints

If you believe we have breached your privacy or the Australian Privacy Principles, please contact us first using the details below so we can attempt to resolve the issue.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au
Phone: 1300 363 992
11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date. Continued use of the Website after changes take effect constitutes acceptance of the updated Policy.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

Metro Jetting Email: admin@metrojetting.com.au